Please contact customer service as soon as possible at support @ahopegarden.com and provide your order number before your order is shipped, we will review it within 24-48 hours

We usually ship within 24-48 hours (except weekends and holidays). If your order has not been shipped for more than 7 days, it is recommended that you contact customer service about the status of your order

Please contact customer service (support@ahopegarden.com) and provide your order number, we will invoice / receipt within 24-48 hours

First, record the video to demonstrate the problem. Secondly, provide your order number and then contact the customer service team (support@ ahopegarden.com)