Shipping Policy

Thanks for shopping with Ahopegarden. To keep track of your order, contact support@ahopegarden.com so we can provide you with the order’s tracking number.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country	Estimated Delivery Time	Shipping Cost	Courier
USA	5-7 working days	Free Shipping	Amazon/USPS/DHL

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email: support@ahopegarden.com, we will check the situation with the transportation company promptly. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Phone: +1 855 705 0808

Email: support@ahopegarden.com

Visit our homepage and order your first Ahope Smart Indoor Garden now. Get it in a week with free shipping to your doorstep.