Refund & Return Policy

Unconditional Refund
Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email support@ahopegarden.com for a return authorization number prior to sending any product back to our warehouse, Customers are responsible for return shipping costs

Refunds And Returns For Conditions
Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been damaged or disassembly) :
(1)The product is breaking
(2)The product is not what you ordered
(3)The product does not match the description on the website

If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to support@ahopegarden.comOnce we confirm that the products cannot work, we will refund or exchange them, These problems will be solved within 3 business days


Late Or Missing Refunds
Generally, the refund amount will reach the account within 1-8 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ahopegarden.com
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