Shipping & Refund Policy


Ahopegarden is committed to making you happy before, during and after every purchase. To fully protect your rights and enjoy a satisfactory shopping experience, please read the following details for conditional shipping & refund service

All goods will be shipped from our American warehouse or domestic warehouse and no additional taxes will be charged

If the delivery address is a remote island that cannot be shipped, we will contact you as soon as possible to cancel the order

A. The time frame for the delivery of an order is divided into two parts:

- Processing time: 1-2 business days

- Shipping time: 3-5 business days under normal circumstances

** Note: Affected by Covid-19, Sometimes the transit time is prolonged or stopped in between, please don't worry, you can contact customer service support@ahopegarden to help you solve it, thanks for your understanding and patience

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 30 days of product delivery. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Ask our customer service support@ahopegarden to make sure you send the package to the right address

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fare should be based on the express company chosen. If for our reasons, for example, the received goods are damaged / the product is defective / the goods are incorrect, please contact customer service the first time, and we will provide you with a satisfactory solution

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email with a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit to the original credit card or payment method will be automatically applied within a specified amount of 1-3 business days

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account again

Then contact your credit card company, it may take some time for your refund to be officially registered. Then contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still haven't received your refund, please contact our customer service at support@ahopegarden to get the return address


Made-to-order or personalized items are not eligible for a 30-day refund

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